Payments

Pending: a payment is Pending when it is created inside a batch awaiting to be sent. Or waiting for an approver to approve it if you've enabled that feature. It is possible to Delete or update a payment in Pending status.

Failed: a payment failed if after an attempt to process it fails for any reason, such as a technical issue. We will contact you if something needs to be updated to successfully process it. A new payment would need to be created to attempt to process it again.

Processed: automatically updated to Processed after it is attempted to be processed, and is successful. A new payment would need to be created to attempt to process it again.

Returned: automatically updated as Returned if it was successfully Processed, but was returned as not deliverable at a later time. We will contact you if something needs to be updated to successfully process it.
This is mostly occurs when the bank account number that was provided was found to be invalid, or there was a beneficiary mis-match (the name provided does not match with the name on the bank account). Payments with returned status should be actioned by the merchant by requesting the recipient confirm their bank account or payout method details. Once updated, create a new payment to send to the recipients using an updated payout method. If a Recipient has a Returned payment, their payout method will be temporarily disabled until the payout method is updated by either the merchant or recipient.

Processing: becomes processing once a user attempts to process a payment. This status is temporary, and the status will automatically update once processing is completed. It could possibly occur if its made during weekends or Friday after the cut-off time.

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